applecare_boxApple is being forced to change its refund policy to fit under Australian consumer law after it was found to be lying to consumers about what they were entitled to by the Australian Competition and Consumer Commission (ACCC), according to The Sydney Morning Herald.

Apple and its suppliers told Australian consumers they were only entitled to what Apple wanted to offer them when products failed, rather than what they should have been entitled to under Australia’s new consumer laws.

Under Australian consumer protection law, Apple is required to provide either a full refund or replacement for products with “major failure” and to offer free repairs, refunds or replacements for products with “minor faults”. Apple is also responsible for non-Apple products sold in Australian Apple Stores. Apple’s warranty practices and AppleCare packages must offer services in addition to Australian consumer law, rather than replacing them.

Instead, the ACCC found that Apple was telling Australian consumers they were only entitled to a full refund if the product was returned within two weeks rather than the two years under Australian law. Apple was also apparently telling consumers they could only get a full refund or replacement on products within a year of purchase, rather than two years. Finally, Apple was saying it was not responsible for non-Apple products it sold and only offered store credit rather than full refunds or replacements.

In response, Apple will start reassessing all claims about faulty products purchased over the past two years starting on January 6, and will provide customers with new warranty benefits once reviewed. The older claims will take 90 days to review, with the ACCC potentially taking further action if Apple does not follow through. In addition, Apple will publish a note on its website detailing Australian consumer rights, stock ACCC consumer rights brochures in its retail stores, and retrain staff and resellers.

Apple has run into trouble with its warranty practices in the past. In March, Apple adjusted its warranty policies to fit under Australian consumer law as well. Apple has also faced fines over AppleCare practices in Italy and lawsuits from other countries in the European Union.

This is just another ridiculous example of people wanting something for free. Sad to see so many people agree with this.

I presume you’re being ironic. Or just trolling.

This is just another ridiculous example of people wanting something for free. Sad to see so many people agree with this.

you should join up the crusaders to fend off the anti-apple.

IMO any new computer or tablet should last at least 5 years without fault so warranties should reflect this. Its good to see Apple is being ‘forced’ to change its policy but when I get my iMac just under a year ago I opted for the extended warranty even though under Australian law it’s most likely covered for 3 years anyway.

This is just another ridiculous example of people wanting something for free. Sad to see so many people agree with this.

It’s not free, we pay for this as part of the price of the item we are buying. Apple know full well what is expected of them when they sell an item in any market and price that item accordingly. If they are then trying to deceive consumers it is they that are in the wrong, not the consumer.

This is just another ridiculous example of people wanting something for free. Sad to see so many people agree with this.

Seriously? for free?

As a screwed 2008 MacbookPro NVIDIA GeForce 8600M GT debacle customer, with my computer failing just one month after they unilaterally closed the repair program in 2012, bricking a 42 month old computer – for which I paid very good money for – because of their incompetence and greed… I agree. I wish more governments would have the balls to truly represent their citizens interests, instead of boosting consumption.

IMO any new computer or tablet should last at least 5 years without fault so warranties should reflect this. Its good to see Apple is being ‘forced’ to change its policy but when I get my iMac just under a year ago I opted for the extended warranty even though under Australian law it’s most likely covered for 3 years anyway.

If you don’t mind computer prices rising 10-15% to account for the longer warranty, sure ;)

apple scumbag….lying crook…:mad: sad that they gotta be shady.
This is just another ridiculous example of people wanting something for free. Sad to see so many people agree with this.
It’s about time Apple fell into line! We cannot have corporations dictating terms to consumers and governments!

Now do i or don’t i purchase Applecare for my late 2013 rMBP?

Great news. Like an early Christmas present, but not sure from whom…

Yeah, something seemed a bit easy a few weeks back in the local Apple Doncaster store when just out curiosity I took a sick iPad 2 (purchased from early last year) in for a diagnosis and they replaced it with a new one! It was well and truly out of the stated 1 year warranty.

Apple Australia must have known the ACCC was going to push this through, and so prepared their troops. Definitely makes me rethink purchasing the Applecare ever again – for iPhones and iPads that is; now there’s on need with their warranty covering only 2 years. Might be good, however, to extend a purchased Mac’s warranty up to 3 years.

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